Shipping policy

Order Processing: All orders are processed within 2-5 business days. Business days exclude weekends and holidays. We will send you an email confirmation once your order has been shipped.

US DELIVERY:

    • FREE  DELIVERY OVER $39

    CANADA DELIVERY:

      • FREE  DELIVERY OVER $159

      Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your shipment.

      Shipping Address: Please make sure that your shipping address is correct before submitting your order. We are not responsible for orders that are delivered to an incorrect address.

      Delivery Issues: If you experience any issues with the delivery of your order, please contact our customer service team immediately. We will work with you to resolve any issues as quickly as possible.

      Shipping Policy Changes: We reserve the right to make changes to our shipping policy at any time. If we make any material changes to our policy, we will notify you by posting a notice on our website.

      Thank you for choosing Sky Rock Studio. If you have any questions or concerns about our shipping policy, please contact our customer service team.

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      所有订单将在2-5个工作日内处理完毕。工作日不包括周末和假日。订单发货后，我们将发送电子邮件确认给您。

      美区配送：

      • 39美金及以上免运费

      加拿大配送：

      • 159加币及以上免运费

      单号：

      • 订单发货后，我们将通过电子邮件为您提供一个跟踪号码。您可以使用此跟踪号码查询您的货物状态。

      收货地址：

      • 请确保在提交订单前您的送货地址正确。对于送往错误地址的订单，我们不负责任。

      送货问题：

      • 如果您在订单送货方面遇到任何问题，请立即与我们的客户服务团队联系。我们将与您合作尽快解决任何问题。

      运输政策更改：

      • 我们保留随时更改运输政策的权利。如果我们对政策进行任何实质性更改，我们将在我们的网站上发布通知通知您。

      感谢您选择Sky Rock Studio。如果您对我们的运输政策有任何问题或疑虑，请联系我们的客户服务团队。