Refund policy

Sky Rock Studio strives to provide our customers with high-quality products and excellent customer service. In principle, goods are not returned or exchanged for non-quality issues. We understand that there may be situations where a customer may need to request a refund, and we want to ensure that our refund policy is clear and easy to understand.

Product Returns: If for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund within 5 days of the received date. The product must be returned in its original packaging and in the same condition as it was when you received it. We reserve the right to refuse any returns that do not meet these requirements.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Refund Process: To request a refund, please contact our customer service team at contact@skyrockstudio.com. We will review your request and provide you with instructions on how to return the product. Once we receive the product and confirm that it meets our return policy requirements, we will issue a refund to your original form of payment.

Exceptions: We reserve the right to refuse a refund for any product that has been misused, damaged, or tampered with. We also reserve the right to refuse a refund for any custom orders or products that have been personalized or engraved.

Changes to Refund Policy: We may update our refund policy from time to time. If we make any material changes to our policy, we will notify you by email or by posting a notice on our website.

Thank you for choosing Sky Rock Studio. If you have any questions or concerns about our refund policy, please contact our customer service team.

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退款政策

在 Sky Rock Studio，我们致力于为客户提供高质量的产品和优质的客户服务。原则上，商品非质量问题不退不换。我们了解到有些情况下客户可能需要申请退款，因此我们希望确保我们的退款政策清晰易懂。

产品退货： 如果您因任何原因不满意您的购买，您可以在收貨日期后 5 天内将其退回给我们，我们将全额退款。产品必须以原始包装并与您收到时的状态相同的状态退回。我们保留拒绝任何不符合这些要求的退货的权利。

运输费用： 运输费用不可退款。如果您获得退款，运输费用将从您的退款中扣除。

退款流程： 要请求退款，请联系我们的客户服务团队，联系方式为 contact@skyrockstudio.com。我们将审核您的请求并向您提供如何退回产品的说明。一旦我们收到产品并确认其符合我们的退货政策要求，我们将向您的原始付款方式发出退款。

例外： 我们保留拒绝因滥用、损坏或篡改而产生的退款申请的权利。我们还保留拒绝退款的权利，例如定制订单或已个性化或雕刻的产品。

退款政策变更： 我们可能会定期更新我们的退款政策。如果我们对政策进行任何实质性更改，我们将通过电子邮件或在我们的网站上发布通知来通知您。

感谢您选择 Sky Rock Studio。如果您对我们的退款政策有任何问题或疑虑，请联系我们的客户服务团队。